How to Have a Difficult Conversation: 7 Rules
By: Rob Kelly
Difficult conversations are inevitable in any organization. Understanding how they arise and how they play out can help minimize the disruption without avoiding the issue or alienating those involved. The way an academic leader handles a difficult conversation can have a major effect on how the issue gets resolved. In an interview with Academic Leader, Gail Whitelaw, director of Ohio State University’s speech-language hearing clinic, offered her recommendations for managing these conversations.