By: Aaron Basko
Part of the responsibility of managers in the enrollment field is to prepare developing professionals for the future. While there are certainly opportunities for formal professional development through national and regional conferences, these opportunities are not sufficient for forming well-rounded leaders. Although budget constraints often limit our ability to send junior staff members to a sufficient number of conferences, the events themselves are often more focused on content and knowledge transfer than on specific skill building. This is particularly true when it comes to helping staff develop their emotional intelligence, which is a critical tool for success in enrollment and all of higher education.